General Information

*Inclement Weather Notice – We know that in Texas, the weather can be unpredictable. Whenever inclement weather is upon us, our office follows the Plano ISD school closings. We do our best to contact all patients in a timely manner if the office will be closed. If you have any questions in reference to office closing you will able to call the office for additional information.

Appointments
Patients are seen by appointment only. We understand that some appointments may be urgent in nature and we do our best to accommodate these cases. You may call the office any time during our normal business hours to schedule an appointment.

Please arrive on time for all scheduled appointments. When you arrive, please inform us of any changes that have been made to your insurance, address, phone number or treating physicians. Please have your ID and insurance cards with you at all times because you will be asked to present them at every appointment. If you are running late to a scheduled appointment, please call our office at 972-403-8184 to notify the receptionist. Please note that any patient that arrives over 15 minutes late to an appointment will be charged a no-show fee and will have to reschedule for the next available appointment.

Patients will be notified 72 hours prior to your scheduled appointment to confirm that you will be here. Patients that have not confirmed 24 hours prior to their appointment will be cancelled. If you cannot keep your scheduled appointment we ask that you provide us with a 24-hour notice, which will prevent the assessment of a late cancellation fee.

Please note our office hours. Any appointment that is scheduled out of the parameters of our listed hours may be charged an additional fee to your insurance carrier.

New Patients
We ask that all new patients download and complete all forms that are provided on the forms page. Please bring the completed forms to your appointment as this will allow for a shorter wait time. We ask that any blood work, radiology and office notes that pertain to your appointment be faxed to our office at 972-403-0685. This will help with the consultation visit and plan of care for future appointments.

Please note that our office does require a physician referral, be it from your primary care physician or another specialist, prior to being seen by our office. This will help to rule out any underlying conditions for effective treatment.

Some insurance carriers require an insurance referral. If necessary, please contact your primary care physician to obtain this information. Please be advised that if the referral is not received 24 hours prior to your scheduled appointment, you will be rescheduled to the next available appointment.

Cancellation List
We understand that there may be a little wait to get into our office for an appointment. We do have a cancelation list that you can be added to in order to get in sooner. Please notify the receptionist that is scheduling your appointment to add you to the list. The list is on a first-come, first-served basis, so once there is a cancellation in our schedule, the next patient on the list will be chosen first.

Forms (FMLA, Disability, etc…)
Please contact our office for any forms that need to be completed by the physician. We ask that you contact the office as soon as forms are received so that we can get you in the office in a timely manner to complete all needed forms. Please note that appointments for any forms will be billed as 15 minutes to insurance, to show that all items are completed. These are not follow-up appointments.  Pleas note that TEXAS HEADACHE CENTER does NOT participate in disabilities claims.  THC will refer all disability claim paperwork to a pain management clinic.  We will provide the clinic with patient notes but will not fill out any paper work for disability claims.

Phone Calls
All calls to the office will be returned as soon as we possibly can. Please note that we are in clinic Monday-Friday and our nurses return calls between patients. We ask that you leave only one message, as multiple messages may cause a delay in the call back. If you have not had a return call by 3:30pm we ask that you call the office at 972-403-8184 and ask to speak with a receptionist. When leaving messages, please speak clearly, leaving your first and last name, date of birth, physician that you see and a number to reach you at. If you need a new prescription called in, please leave the name of the pharmacy as well as their phone number so the medication can be called in.

Medical Records

Medical record requests are now handled by a third party, HealthMark Group . To request your records, you can either call at 972-403-8184, ext. 1235, or submit a request by creating an account at https://medrelease.healthmark-group.com/360. If you choose to submit a request through our office, a records release form will need to be completed and sent back to the office by fax or email to mackenzie@ntinh.com. Should any fees be required, HealthMark Group will send out an invoice. Records will be available within 24-48 hours, unless pending payment. If you have not received any response regarding your request, please call our office.

Prescription Refills
For all medication refills, we ask that you call the refill into your pharmacy. They will fax our office a refill request at 972-403-0685. Please allow up to 72 hours for all medication refills, as some medications may need authorization by your insurance company.For any controlled medications, we ask that you contact the office a few days prior to running out so that the prescription will be ready for you to pick up on the needed due date.

Laboratory and Radiology Results
Please note that for most common testing, it takes 48-72 hours for the results to be returned to our office. Once the results have been reviewed by the physicians the nurses will contact you will the results. Some testing ordered by our office can take 7-10 business days to be completed. Once they have been received they will be reviewed by the physician and you will receive a call by the nurses.

Insurance
We accept most major insurance plans. Please CONTACT US to confirm that we accept your particular plan.

WE DO NOT ACCEPT: Medicaid, Medicare, Workers Compensation, Letters of Protection, self pay or any third party payers.

Please contact your insurance company directly for questions regarding your benefits or the way a claim was processed. Understanding your benefits is important for you to ensure your insurance carrier pays correctly according to your policy.